You must attend the appointment in person. After you’ve arrived, you’ll be assigned a private room to speak to an officer via video call.
call 1800 225 5529 (Monday to Friday, 8:30am to 5pm)
visit the Ministry of Law Services Centre at 45 Maxwell Road, #07-11, The URA Centre (East Wing), Singapore 069118 from Monday to Friday, 8:30am to 5pm (Last queue ticket will be issued at 4:30pm).